FAQ – Rags and Rainbows Cleaning Services
Your Questions Answered – Cleaning Made Simple
Intro – We’re Here to Help
At Rags and Rainbows Cleaning Services, we know booking a cleaner can feel overwhelming. What’s included? How much does it cost? Will I get my bond back? That’s why we’ve put together this Frequently Asked Questions (FAQ) guide to give you peace of mind.
If you don’t see your question answered here, don’t worry—just reach out and we’ll be happy to help.
💡 Because great cleaning starts with clear communication.
General Cleaning FAQs
Do you bring your own cleaning products and equipment?
Yes. We arrive fully equipped with professional-grade cleaning tools and products. If you prefer eco-friendly, non-toxic options, we can provide those too.
Are you insured?
Absolutely. We’re fully insured for your peace of mind.
Do I need to be home during the clean?
No—it’s entirely up to you. Many clients provide access and return later to enjoy a sparkling home.
How long does a clean take?
It depends on the service. A standard residential clean might take 2–3 hours, while a full vacate clean can take longer. We’ll give you an estimate upfront.
Residential Cleaning FAQs
What’s included in a residential clean?
Standard residential cleans include:
- Vacuuming & mopping floors
- Wiping and dusting surfaces
- Kitchen & bathroom cleaning
- Rubbish removal
Deep cleans add extras like inside ovens, detailed skirting boards, and more.
Can I set up regular cleaning?
Yes—we offer weekly, fortnightly, or monthly cleaning schedules.
Do you clean with kids or pets around?
Yes, our team is pet- and family-friendly. If requested, we use eco-safe products to ensure your loved ones are safe.
Vacate / Move-In Clean FAQs
Do you guarantee bond refunds?
Yes—our vacate cleans are carried out to real estate standards. If your property manager isn’t satisfied, we’ll return to fix any issues free of charge.
Do you steam clean carpets for vacate cleans?
Yes, we provide professional carpet steam cleaning, which many rental agreements require.
What if my landlord requests extra cleaning after inspection?
No problem—we’ll revisit and handle it. That’s our bond-back guarantee.
How far in advance should I book?
Ideally 1–2 weeks, especially during peak moving periods.
Commercial Cleaning FAQs
Do you offer after-hours cleaning?
Yes—we specialize in flexible schedules, including evenings and weekends.
Can you provide regular contracts?
Yes, we offer ongoing agreements for businesses needing consistent service.
What types of businesses do you clean?
We service offices, retail stores, gyms, medical clinics, schools, and more.
Do you provide supplies?
Yes—all professional equipment and supplies are provided.
Carpet Steam Cleaning FAQs
How does carpet steam cleaning work?
We use hot water extraction to lift dirt, stains, and bacteria from deep within carpet fibers.
Will steam cleaning remove all stains?
Most stains are removable, but results depend on the type and age of the stain. We’ll always do our best.
How long does it take for carpets to dry?
Usually 3–6 hours, depending on ventilation.
Do you offer rug cleaning?
Yes—we can steam clean rugs as well as fitted carpets.
Eco-Friendly Cleaning FAQs
Do you use eco-friendly products?
Yes—we offer eco options on request. They’re safe for kids, pets, and sensitive spaces.
Are eco cleans as effective?
Yes—modern eco products are highly effective while being gentle on surfaces and safe for families.
Do eco cleans cost more?
No—we include eco-friendly products at no additional charge.
Pricing & Payment FAQs
How much do your services cost?
Pricing depends on service type, property size, and specific requirements. We provide free quotes upfront so there are no surprises.
Do you charge hourly or per job?
Most services are priced per job for transparency. Some ongoing contracts may be hourly.
What payment methods do you accept?
We accept bank transfer, cash, or card payments.
Do you require deposits?
For larger jobs (like full vacate cleans), we may require a small deposit to secure the booking.
Customer Service FAQs
What happens if I’m not happy with the clean?
We stand by our satisfaction guarantee. If something isn’t right, we’ll return to make it right—free of charge.
Do you do last-minute or emergency cleans?
Yes—if our schedule allows, we’ll always try to accommodate urgent jobs.
How do I book?
You can book via phone, email, or our online form.
Testimonials – Linked with Images
Still Have Questions?
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